Online Courses FAQs

Participant and General Information FAQs

Online Courses - FAQs

1. How do I obtain my username and password for IRU Online?
2. Who should I contact if I have questions?
3. How should I use online professional development courses? What if I access a course and then don't complete it?
4. Who can access online professional development courses? How do I access them?
5. What courses are available? In what languages?
6. Is there a record of the online professional development courses I complete?
7. Is there a charge for using online learning (e-learning) in Ingersoll Rand University Online?
8. Does my manager need to approve any training or my training time that I want to take in Ingersoll Rand University Online professional development courses?
9. How is my time for e-learning counted in the work day?
10. What if I prefer to take instructor-led courses?
11. Are temporary employees or contractors able to take e-learning courses?
12. How do I provide feedback on online courses I have taken?
13. How do I get help if I have a technical issue accessing or viewing the course?
14. Can employees access IRU Online from home without using VPN?

1. How do I obtain my username and password for IRU Online? - Back to Top

Your user name and password for IRU Online should be the same login that you use to login to your computer, due to simplified sign on. If you experience trouble logging into the system, please contact IRUOnline@irco.com.

2. Who should I contact if I have questions? - Back to Top

For questions regarding IRU Online courses, please send an email to IRUOnLine@irco.com.

3. How should I use online professional development courses? What if I access a course and then don’t complete it? - Back to Top

Online professional development courses are a resource for your annual development plan. These courses give you immediate access to learning opportunities, and are easy and convenient.  Employees are welcome to browse courses and use only the information they need. This approach can be especially useful in learning new desktop application skills. Ingersoll Rand pays for employees to have access to the whole library of courses, so the more you use them, the greater value they provide.

4. Who can access online professional development courses? How do I access them? - Back to Top

Salaried employees with current access to Ingersoll Rand University online may access courses. These courses are accessed through the by by clicking on the “Login to Courseware” link.

5. What courses are available? In what languages? - Back to Top

The 300+ courses available to you include: Project Management, Desktop Skills for Microsoft Office, Communication Skills, Business Writing, Financial Knowledge, Problem Solving and Decision Making, Administrative Support Skills, Time Management. Some courses are available in multiple languages. For a full list of what is available, view the Course Catalog tab at Ingersoll Rand University Online.

Some courses are available in multiple languages based on business demand. Courses currently available include desktop skills in Spanish, French, German, Italian, Polish, Russian, and Dutch. We have business skills titles in Chinese. We will continue to expand our content and language offerings based on usage and business requests.

6. Is there a record of the online professional development courses I complete? - Back to Top

Your training history is available through the Transcript tab found on Ingersoll Rand University Online. Both you and your manager may view this history.

7. Is there a charge for using online learning (e-learning) in Ingersoll Rand University Online? - Back to Top

No. There is no charge to you or your department for using the online learning. We encourage you to take full advantage of these resources to get the maximum value out of the investment in your professional development.

8. Does my manager need to approve any training or my training time that I want to take in Ingersoll Rand University Online professional development courses? - Back to Top

Each employee is accountable to his or her manager for using his or her time effectively. If you choose to take courses during office hours, please make sure your supervisor is aware. Your supervisor will be interested in what you are doing for your professional development. You may also choose to take courses anytime, anywhere you have Internet access.

9. How is my time for e-learning counted in the work day? - Back to Top

The time for e-learning should be considered the same as if you were taking an instructor-led course. If the course is required by your manager, required by Ingersoll Rand, or part of your development plan, then time during normal business hours should be allowed to take the course. If you have questions about whether training is required or should be taken during work hours, please speak to your Manager. If you choose to take an e-learning course that is not part of your formal development plan, e-learning offers you the flexibility to take the course anytime, including before or after work, during lunch, from home, or on-the-road if you have Internet access.

10. What if I prefer to take instructor-led courses? - Back to Top

We encourage you to try e-learning courses before enrolling in instructor-led training on the same topic (for example, desktop skills) so that you can see how effective it is for you. If you take e-learning and still need a class, you may find that you are better prepared or can attend more advanced classes on the subject.

11. Are temporary employees or contractors able to take e-learning courses? - Back to Top

No. Typically, temporary employees or contractors receive training from their firms or agencies. Ingersoll Rand licenses e-learning courses only for its employees. If you have questions about this policy, please contact your local Human Resources Manager.

12. How do I provide feedback on online courses I have taken? - Back to Top

Once you have completed an online course, you will receive a feedback form. You may also contact Ingersoll Rand University with questions regarding online courses. Send your questions and suggestions to IRUOnLine@irco.com.

13. How do I get help if I have a technical issue accessing or viewing the course? - Back to Top

Contact your local help desk or submit an e-mail to IRUOnLine@irco.com. Be sure to turn off pop-up blockers to view any e-learning course.

14. Can employees access IRU Online from home without using VPN? - Back to Top

You can access IRU Online from home without using VPN by manually logging into the system using these steps:

1. Go to http://iru.ingersollrand.com/
2. Enter your "Oracle User ID" (not employee number) and the default password is "welcome."  Note: The Oracle User ID can be located within HRMS. 
   

1. What instructor-led programs are being offered (schedule)?
2. Who should I contact if I have questions?
3. Is Davidson, N.C. the only IR University facility?
4. What time does the IRU program that I am enrolled in start and end on all days?
5. How do I find my pre-work information?
6. How do I access the IRU SharePoint site?
7. How do I book travel for my IRU program?
8. How do I book travel within 35 days from my program start date?
9. How can I enroll in an IRU program?
10. How do I unenroll or reschedule my enrollment in an IRU program?
11. When will I receive my pre-work?
12. How do I find my program's agenda?
13. I participated in an IRU program that is not showing in my PMP profile. How can I get this updated?

1. What instructor-led programs are being offered (schedule)? - Back to Top

To view IRU’s 2008 Program Schedule, please click here. Our program schedule is updated periodically and subject to change.

2. Who should I contact if I have questions? - Back to Top

For questions regarding IRU’s Instructor-Led programs, please send an email to the IRU Program Office at IRU_Program_Office@irco.com.

3. Is Davidson, N.C. the only IR University facility? - Back to Top

IRU has multiple locations around the globe. Please visit our IRU Locations section.

4. What time does the IRU program that I am enrolled in start and end on all days? - Back to Top

The daily start and end times vary by program. Please note that early departures are not permitted. You can find this information in the program agenda which is located in the Pre-course Information Packet for your program. Click here to access IRU's Pre-Course Information.

5. How do I find my pre-work information? - Back to Top

This will be sent to you via e-mail from the IRU Program Office at 12-weeks and again at 4-6 weeks prior to your program start date. If you are unable to locate this e-mail, this information is also located on the IRU SharePoint site for each respective course.

6. How do I access the IRU SharePoint site? - Back to Top

The Ingersoll Rand University SharePoint Site can be accessed here.

7. How do I book travel for my IRU program? - Back to Top

Travel and logistic information for your program is communicated in your 12 and 4 week program notifications.
For Programs in the Americas, click here.  For Programs in ESA or Asia Pacific, click here.

8. How do I book travel within 35 days from my program start date? - Back to Top

For US Programs, you have until 2 weeks prior to the program start date to book your hotel reservation online.

If you require a US hotel accommodation and have missed the deadline please contact Donna Kinnard by phone (856) 931-6049 or email Donna.L.Kinnard@aexp.com.

9. How can I enroll in an IRU program? - Back to Top

If you are interested in seeking enrollment in an IRU program, please discuss this with your manager and/or local HR Representative. For more information, see our IRU program nominations webpage. 

10. How do I unenroll or reschedule my participation dates in an IRU program? - Back to Top

IRU participants should update their own enrollment status. To do so, please login to IRU’s Online Enrollment System. The login is the Oracle User ID. The default password is lower-case “welcome". Once logged in, please complete the following steps, depending on the enrollment update you need to make:

Steps to Enroll -

• Go to "Catalog"

• Click on the program name in order to view upcoming scheduled offerings.

• Click on "View Schedule"

• Once you have found a session date you would like to enroll in, click "Enroll".

• Note: If a session date is full, the option to Waitlist will show.

• You will receive an email confirmation upon your enrollment or waitlist.

Steps to Unenroll-

• Go to "My Programs."

• To change your enrollment selection, click on the Program Name and click either "unenroll from program" or "unenroll from waitlist." Whichever applies to your current enrollment status.

• After making any changes to your enrollment status, you will receive an email confirmation from the IRU Program Office.

If you have any further questions, please contact the IRU Program Office at IRU_Program_Office@irco.com.

11. When will I receive my pre-work? - Back to Top

You will receive pre-work information for the program offering at 12-weeks prior and then again at 4-6 weeks prior to the program start date.

12. How do I find my program's agenda? - Back to Top

The program agenda can be found in the Pre-Course Information Packet for your program. This will be sent to you via e-mail at 12 weeks and 4-6 weeks prior to your course. If you do not have the e-mail, you can also access IRU's Pre-Course Information site.

13. I participated in an IRU program that is not showing in my PMP profile. How can I get this updated? - Back to Top

Please note that a manual upload is done from IRU to the PMP System at the end of each month. Therefore, you should see any IRU program that you completed in your PMP profile the month after you completed the program. If there is a discrepancy in your Ingersoll Rand University course transcript, please complete the IRU Transcript Update Form and email it to IRU_Program_Office@irco.com.

Please note that this form is to be completed and submitted only for instructor-led courses you have completed at Ingersoll Rand University. Training courses you may have completed in other areas of IR, or external to IR (e.g., Code of Conduct, New Hire Orientation, MS Office, etc.) are not part of the Ingersoll Rand University curriculum. These types of courses should be listed and/or added by you under the “Courses/Workshops/Seminars” section of the PMP Employee Profile. You should also contact the course owner to ensure that your participation is entered by them into Oracle iLearning.